Venus® Trouble Ticketing and Complaints Management System is a simple, yet powerful, web based module that integrates fully with unified Cisco Unified Enterprise Solution for fully managing your customer service solutions. It lets organizations manage all their ticketing activities with a single, versatile centralized system.
Venus® can be used for handling complaints, tickets and customer’s feedback. The module many “ease of use” features boost agent productivity, customer satisfaction and call center ROI. Our Venus® development team built ticketing as a web-based solution that uses the latest Rich Internet Application technologies to make it easy for business to get system benefits without worrying about operation complexities.